Elevated Vault Errors
Incident Report for Jenji

September 6th, 13:57pm - degradation detected in the API responses of our supplier for legal e-archiving in France (“500 Internal Server Error” and “401 Non autorisé“).

September 6th, 15:37pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-23287.

September 6th, 16:05pm - the errors were acknowledged by our supplier, and work started on their end on the analysis.

September 7th, 17:35pm - the queued files were successfully all synced and traffic went back to normal.

September 9th, 13:59pm - our supplier increased the resources allocated to the service to prevent further outages.

Posted Jun 13, 2022 - 16:14 UTC

We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.
Posted Sep 06, 2021 - 12:00 UTC